20180722智慧水务资料包/01顶层设计/big-data-analytics-customer

20180722智慧水务资料包/01顶层设计/big-data-analytics-customer-wp-2075868 白皮书： 公用事业与大数据 — 通过分析提升客户满意度 Oracle Utility 。备注：这个是压缩包 [ 水处理图纸部分汇总 ] 中的文件AnOracleWhitePaperDecember2013UtilitiesandBigData:UsingAnalyticsforIncreasedCustomerSatisfactionUtilitiesandBigData:UsingAnalyticsforIncreasedCustomerSatisfactionAccordingtoAccentureresearch,companiesacrossmanydifferentindustries“aregettingmuchbetteratunderstandingcustomersbyusinganalyticsand,moreimportant,byusingdata-driveninsightstodesignandimprovethecustomerexperience.”1Introduction“Analyticscanhelptotransformjustaboutanypartofyourbusinessororganization.Manyorganizationsstartwheretheymaketheirmoney—incustomerrelationships.”2Thehistoricutility-customerrelationshipisrapidlychanging,andcustomersatisfactionhasbecomeanincreasinglyimportantkeyperformancemetricfortoday’sutilities.Asaresult,thenew,enlightenedutilityisonethathasturnedtodata-driven,information-enableddecision-makingtobetterserveitscustomers.Theuseofanalyticsisfundamentaltoimprovingandsustaining